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SMALL BUSINESS TAX DEDUCTIONS: WEBSITE EDITION

SMALL BUSINESS TAX DEDUCTIONS: WEBSITE EDITION

ANDREW LOWEN

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SMALL BUSINESS TAX DEDUCTIONS: WEBSITE EDITION

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In this world nothing can be said to be certain, except death and taxes.” – Benjamin Franklin

But where there are taxes, there are TAX DEDUCTIONS!

Note: One of our awesome clients just so happens to be both a successful tax attorney based out of San Diego, CA and an extremely talented writer. Shawn Spaulding of Spaulding Legal had a great idea for a blog post that would help small business owners effectively deduct all expenses related to the development of their website. I hope you all find this article as useful as we do! – Andrew Lowen, CEO of Next Level Web

THE GOAL: TO UNDERSTAND TAX TREATMENTS OF A WEBSITE

In today’s world, the internet is as pervasive as the air we breathe.  Think about it; we use the internet to shop, research, share our lives, and grow our businesses.  Accordingly, the internet has led to the evolution of commerce and how we do business.  After all, if everyone is online (particularly customers) then doesn’t it make sense for your business to be there too?

But with most things, it will cost money, and if it costs money you should know if and how you can deduct it on your tax return.

This article will provide a breakdown of the various tax treatments applied to different elements of starting a web site.  The elements discussed include web site planning, construction, content, purpose, and maintenance.  The goal is to help you understand the basics of web site taxation so you can get the most out of the available web site tax deductions.

STAGE 1: PLANNING FOR YOUR WEBSITE

The first step of the planning process is to determine if your business needs a website.  In today’s online culture, the answer is almost always yes (see above).  The tax treatment of expenses incurred while planning a web site, including outside consulting costs, are generally subject to the same analysis whether you own a start-up or have an established business.  However, the difference in tax savings can vary significantly depending on when the expenses are incurred.

Therefore, business owners should understand how the differences apply to ensure maximum tax savings.  This section of the article will describe the general rules for deducting planning costs associated with implementing a web site for both start-up and established businesses.  Then, it will provide a description of how tax savings could be limited for start-ups.

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The general rule is that website planning expenses are deductible in the year incurred.

The general rule is that web site planning expenses are deductible in the year incurred (depending on your accounting method). The reason for the immediate deductibility has to do with the historical treatment of expenses connected to a business’s plan to expand or improve.  Specifically, these expenses have been considered ordinary and necessary under Internal Revenue Code (“IRC”) § 162, which is the primary test for deductibility.  Accordingly, if your business incurs expenses related to the initial planning stages of purchasing or developing a web site, it is important to track those expenses appropriately, which will lead to immediate tax savings.

Again, the general rule above applies regardless of whether you own a start-up or established business.  However, the analysis for start-ups requires an additional step.  Namely, if your business incurs web site planning costs before it is considered an active trade or business you may be forced to amortize any costs exceeding $5,000 over a 15 year period instead of taking them all in the current year incurred.  Based on the time-value of money, current deductibility is generally preferred.  Therefore, amortizing the start-up costs over 15 years will likely end up costing you money.  Under the right circumstances, a newly formed business can avoid this issue with proper tax planning.  However, it ultimately depends on the specific facts and circumstances of each case.

STAGE 2: CONSTRUCTION & DEVELOPMENT

Once the planning phase is complete and the business has decided to move forward with creating a web site the next step is to begin construction. In many cases, the bulk of web site construction expenses come from hardware, software, and the development of software. The tax treatment of web site construction costs differ based on whether they were for software or hardware and if the expense is a lease or purchase.

Computer hardware. First, we will start with the tax treatment of computer hardware because it is fairly straightforward. Generally, the cost to purchase computer hardware (such as a server) is depreciated over a five year period. IRC § 168(e)(3)(B)(iv). In many cases, this cost will qualify for IRC § 179 expensing, which will allow the business to deduct the full cost in the year incurred. On the other hand, if computer hardware is leased (Internet Service Provider or hosting service) the “lease” payments are currently deductible under the same ordinary and necessary rule in the planning section above. IRC § 162(a)(3).

Computer software. The tax treatment of computer software is more complicated. There are three main ways to treat the cost of software during web site construction. The available treatments depend on factors such as who created it and who bears the risk of failure.

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The available treatments depend on factors such as who created it and who bears the risk of failure.

For ease of review, here are the general rules:

  1. If the business develops the software in house, it should be considered a research and experimental expenditure under IRC § 174, which Revenue Procedure 2000-50 allows for current year deductibility.
  2. The business may capitalize the costs and amortize them over a 60-month period beginning on the date the software is completed; or
  3. The software costs can be capitalized and amortized over a 36 month period from the date the software is placed in service. IRC § 167(f)(1).

The above methods of deducting web site (software) development expenses are all generally acceptable at the businesses election.  The major difference arises when a business hires a third party contractor to develop the software.  In that case, if the contractor bears the risk of failure different rules will apply because the software is considered to be purchased instead of developed.  Treas. Reg. §1.174-2(b)(3).  If the software is purchased, the business is generally required to amortize the cost over 36 months.  IRC § 167(f).

STAGE 3: CONTENT

The primary components of a web site include the basic structure (template pages, navigation, apps, etc.) and content.  Each web site is comprised of several types of content including text, pictures, videos, and graphics.  Businesses either acquire the necessary content (using content writers, for example) or create it in-house.  The content may also serve different purposes, such as advertising or to improve the overall appearance of the web site.  Depending on how the content is obtained and how it is used will affect the tax treatment.

Characterization of Content Costs

The form of ownership or acquisition of content will usually dictate its tax treatment.  In most cases, businesses purchase, create, or lease content for their web site.  If a copyright is purchased, the cost should be capitalized and amortized over its useful life.  Amortization will usually be done using the straight-line method or the income forecast method.  IRC § 167(g) and Treas. Reg. § 1.167(a)-6.  However, if the web site content is leased (with monthly or quarterly payments) it will typically be deductible in the year the payment is made or incurred.  Lastly, if the business incurs costs to develop or create the content the analysis becomes a bit more involved.  Specifically, internally-developed content of a creative or intellectual nature is considered personal property under the Uniform Capitalization Rules (UNICAP) found in IRC § 263A.  However, costs properly classified under IRC § 174 (research and experimental expenditures) avoid the UNICAP rules and may be currently deductible.  Once you have determined how to characterize the content costs you must then analyze the purpose of the content.

Purpose of the Content

For the most part, web site content is used for one of two purposes—advertising or to improve the site’s general appearance.  The purpose of web site content will impact its tax treatment.  As a general rule, when content is used for advertising purposes it is currently deductible. However, there is an exception, which was established in Cleveland Electric Illuminating Co. v. United States and later cited in Rev. Rul. 92-80.

“Only in the unusual circumstance where advertising is directed towards obtaining future benefits significantly beyond those traditionally associated with ordinary product advertising or with institutional or goodwill advertising, must the costs of that advertising be capitalized.”

Content used for purposes other than advertising will be subject to capitalization if it has a useful life of more than one year.  It is somewhat unclear whether digital images are properly classified as tangible or intangible property.  Nevertheless, it is safe to say it will not qualify as software (as defined above).  If the content is considered intangible then it should qualify for amortization deductions under IRC § 197 (the amortization period is 15 years).  However, if it is considered tangible property and has an indefinite useful life (land, certain domain names, etc.) then it may not be deductible at all.

Other Purposes of Content

There are several other purposes of content not discussed above.  For example, you may create or acquire content for employee recruitment or investment features.  The general tax treatment for content of this nature should be analogous to other forms and mediums.  In other words, the purpose of the content controls the tax consequence, not the form it takes (brochure, book, web site, etc.).  Therefore, if the content would have been currently deductible as a brochure then it should be deductible when used on a web site.

SPECIAL CONSIDERATIONS FOR DOMAIN NAMES

Domain names receive a different tax analysis because they are not considered content or software. The IRS generally classifies domain names as either generic or non-generic.

  • Generic domain name – describes a product or service using generic terms people relate to a specific topic or area (i.e. buyacartoday.com).
  • Non-generic domain name – these are tradenames, product names, company names that identify goods or services distinguishable from other companies or providers (i.e. kleenex.com).

Whether a domain name is generic or non-generic can have an impact on its tax treatment. However, generally costs to acquire a domain name used in a trade or business will be deductible as a trademark (Treas. Reg. § 1.197-2(b)(10)) or as a customer-based intangible (Treas. Reg. § 1.197-2(b)(6)). Nevertheless, the deduction is received ratably over a 15-year period.

  • Capitalized under IRC § 263(a); and
  • Amortized over 15 years as an IRC § 197 intangible

If a domain name does not qualify as an amortizable intangible then you may not be able to recover the costs (for tax purposes).

MAINTENANCE

Maintaining a web site has become common place in the business world today.  A web site is similar to most business assets in that it requires maintenance, updates, and repair. For tax purposes, web site maintenance expenses will usually receive the same treatment as the original acquisition or development costs.

Example 1: Company X spends $4,000 developing advertising content.  The $4,000 is currently deductible as an advertising expense.  Company X spends another $1,000 to repair issues with the content.  The repair costs will have the same tax treatment as the original development costs, which is current year deductibility.

However, even if the original tax treatment required capitalization and amortization the maintenance expenses may qualify for current year deductibility.  The analysis is fact based and will be determined by the magnitude of the maintenance.

Example 2: Company X spends $5,000 on digitized photos for its web site.  One year after determining the photos were intangible property amortizable under IRC § 197 Company X realized the photos were not in the correct format.  Company X spends $400 to correct the error.  In this case, the $400 repair cost is currently deductible.  However, the costs would be capitalized if the work significantly altered the photos to the level of an upgrade or improvement.

SO THERE YOU HAVE IT…

When done correctly, a web site can have significant non-tax benefits (increased revenue, visibility, branding, etc.).  As an integral part of most businesses, all deductions should be applied correctly to minimize taxes.  Web site taxation is not as straightforward as we would like. However it is still worth understanding and getting right. Otherwise, you could be leaving significant tax dollars on the table.

Disclosure: This article is for informational purposes only.  It cannot be relied upon as tax or legal advice.

ABOUT THE AUTHOR

Shawn Spaulding is a Tax Attorney in San Diego and owns Spaulding Legal, APC. His practice focuses exclusively on representing individuals and small businesses in resolving tax controversies, which includes preventative tax planning and analysis. Accordingly, he routinely writes opinions and memos for clients on the tax treatment of specific transactions or events. Contact him at AskSpaulding.com.

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    GOOGLE’S PENGUIN 4.0 UPDATE IS HERE!

    GOOGLE’S PENGUIN 4.0 UPDATE IS HERE!

    EMILY LYNCH

    GOOGLE’S PENGUIN 4.0 UPDATE IS HERE!

    Our SEO marketing clients have been seeing significant changes in their SEO rankings this month. Google was silent, but we knew something big was coming.

    Sure enough, as of September 23, 2016, the final update of Google’s Penguin Algorithm was officially announced.

    And it has serious significance for you if you’re using SEO as a marketing strategy.

    WHAT IS GOOGLE PENGUIN?

    From 2011 to 2013, Google released three algorithms codenamed Panda, Penguin, and Hummingbird.

    The object was to penalize websites using black-hat SEO tactics (tactics that violate Google’s Best Practices) by decreasing their search engine rankings.

    The Penguin Algorithm dealt specifically with unnatural backlinks, which affected 3.1% of all search results. The goal of Penguin was to ensure that the highest quality websites rank at the top of search results.

    PENGUIN 4.0 – UPDATES IN REAL TIME

    After much waiting and a few false alarms, Penguin 4.0 is finally here! And it is said to be the final update. Why? Because Penguin is now REAL TIME.

    Google stated yesterday that Penguin is now part of their core algorithm, which means that every time they recrawl or reindex a page, it is refreshed in the Penguin algorithm as well.

    Because it’s constantly refreshing, there will no longer be another web-wide update. This also means Google will not be “confirming” updates, because they’ll be happening constantly.

    “With this change, Penguin’s data is refreshed in real time, so changes will be visible much faster, typically taking effect shortly after we recrawl and reindex a page.” – Gary Illyes, Google Search Ranking Team

    PENGUIN 4.0 – RANKING IS MORE “GRANULAR”

    Google also says that Penguin 4.0 is more “granular.” What does that even mean?

    Actually, there’s quite a bit of debate on that. Here’s their statement:

    Penguin is now more granular. Penguin now devalues spam by adjusting ranking based on spam signals, rather than affecting ranking of the whole site.

    Originally, many thought this meant that ranking was affected on a page-by-page basis, however, John Mueller from Google has rebutted this by stating that, “It affects finer granularity than sites. It does not mean it only affects pages.”

    It seems we’ll just have to see how things play out in order to fully grasp the ramifications of this more “granular” approach.

    However, we can assume that whatever it is, this Penguin update is meant to treat sites with far more scrutiny, operating at a “finer” level of catching spam signals.

    WHAT DOES 4.0 MEAN FOR YOUR SEO?

    This is good news for those looking to recover from a Penguin penalty.

    Up until now, websites that were penalized by Penguin for their links remained so for months, and in some cases, over a year. Now, site rankings will decrease or increase much faster.

    On the other hand, it means that those of us in the SEO game must be more vigilant in maintaining the quality of our backlinks. Rankings could drop overnight if we don’t stay on top of things.

    Of course, if you were using PPC ads to drive traffic, this may not bother you so much!

    WHAT IF YOUR SEO RANKING DROPPED?

    This question may have some serious implications for your SEO Marketing provider. If you’ve experienced a significant drop in ranking, it may be due to Black Hat SEO tactics being used by your SEO marketing team.

    But before you go firing your team, you need to consider their tactics. It is quite possible that a team you used long ago is now coming back to haunt you. If this is you, then you will need to disavow your spammy links, which can be identified through your Google Webmaster Tools console.

    However, if your current SEO team is producing spammy links, or even worse – if you’ve lost ranking and they’ve been keeping their tactics a secret from you for this whole time, we’d recommend switching companies.

    If your SEO team hasn’t adjusted their strategies by now, then you’re going to fall behind if you don’t start up with a company that has been working hard to stay ahead of the Google Penguin curve.

    Feel free to reach out to us – our advice is always free! Or learn more about our proven SEO methods here.

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      WHO CAN BUILD MY COMPANY’S WEBSITE?

      WHO CAN BUILD MY COMPANY’S WEBSITE?

      ANDREW LOWEN

      INTRODUCTION

      As a web marketing agency, we get asked about the options for building a business website all the time. People often shop for multiple quotes and look to compare prices to get the best deal. While this article doesn’t directly address how much a website costs, you will learn how to read between the lines when you do get an estimate from one of these people/companies as well as what to expect when you hire them.

      Below, we will explore eight different options for building a business website and the pros and cons of each. Then you can make an informed decision on what the best option is for your business and be more prepared for the website building process.

      OPTION 1.

      THE DIY WEBSITE

      DIY (Do-it-yourself) website builders are software programs that you can access online with a username and password.

      This option requires that you add and write all of the text content, upload all of your own images (or stock images you purchase) into a blank canvas or a templated theme, and organize it all yourself.

      WordPress is the most commonly used because it offers a free web platform, free site hosting, and free templates. Other free website builders such as WordPress, Wix, Weebly, Jimdo, etc. typically have themes that are free, but premium or pro themes and site hosting will cost you extra (and yes, hosting matters for marketing).

      Pros

      The cost is free or as low as you’ll find. This might be your best option if you have no money to invest into a site, but a lot of time to spend learning how to build one.

      If you’re really driven and creative, you can spend a very large chunk of time in order to make it look as professional as a non-professional can muster. But be careful, because you may find yourself purchasing more web services 20 hours into the project.

      You would have complete a lot of control over your site. You can choose how it looks, which images to use, what the marketing copy should be, and how many pages it needs.

      Cons

      You don’t have complete control. You can’t take it with you, and you may find that you bit off more than you could chew after 40 hours of work invested into your website. The “free” website builders are all successful companies for a reason — they will get you to pay by getting you to “upgrade” to a higher paid plan.

      If you’re not a web development expert, there is a good chance you could end up with a really poor looking site. The appearance, functionality, and compatibility of your site depends entirely on what skill and tools you bring to that canvas. Four-year-olds draw on a blank canvas. So did Van Gogh. That’s the difference the skills and tools you bring to the table can make.

      Nothing is free, because time is money, and there is always a catch. If you’re a small business owner looking to grow your brand, your time is valuable and far better spent in other areas of your business. If you choose to undergo this daunting task and still run a company, you run the risk of an “Under Construction” page representing you for months (or even years).

      Budget: Free

      Summary

      If you just need a basic web presence quickly and don’t really care how professional it looks, a DIY website can work for you.

      But if you want a professional looking website that functions well and won’t require a near-endless amount of time investment, don’t go with the DIY option.

      OPTION 2.

      THE MEGA WEB COMPANY

      The mega web companies typically offer free DIY options; however, they have a lot of paid services as well.

      Their “free” options are Do-It-Yourself, and often include very poor-looking websites that have their brand and advertisements plastered all over them. Any theme that allows you any functionality is going to cost you more and be a cookie-cutter layout that everyone else uses.

      The most popular mega web companies are WordPress, Squarespace, GoDaddy, Wix, and Weebly, though this list frequently changes. Their website prices will depend on the number of pages, the level of design package, the website hosting plan you choose, the theme, and other frill services purchased like branded e-mails or stock photos.

      For most of their services, you will still have to build the website yourself – the layout, content, images, video, etc. They simply give you the tools to build it.

      Pros

      This is an affordable option for a business with a very small budget. There are some mega web company options that won’t break the bank, and offer a theme-ready website for particular businesses.For example, Squarespace has themes set up specifically for photographers, who just need a portfolio that their potential clients can access. It is a simple layout and not very adaptable, but it looks decent and functions within its purpose.

      Mega web companies offer the tools to assist you, the non-professional designer, in your design endeavors. This could work for a small business owner that has an existing employee that has the time to figure out how to build a website.

      Cons

      Communication can be difficult when using a mega web company that specializes in mass production, rather than tailored or customized websites. There is a lack of individual attention and support for customers because it’s not where they make their money. Be prepared for long hold times on the phone for support and not having an assigned customer service representative to help you.

      Time investment! Some of the paid templates look really nice in the demo. But, when you use your own pictures or stock photos, they never look as professional as the demos. These sites require a heavy amount of time investment from the user and the tools are very limited. You could end up spending a lot of precious time for a site that looks like it was set up in five minutes.

      These websites don’t allow for flexibility. Should you ever want to expand the website or add new functionality, the features offered simply do not have the capacity to grow with your company.

      Hosting is often sold in large blocks of time with the mega web company. If you purchase site hosting for 3 or 5 years for $100, then realize after 3 months that it isn’t working for you, you’ve wasted a good chunk of change.

      Budget: Free – $3,000

      Summary

      Though it’s a better option than the free DIY service, building a website using a mega web company has a lot of drawbacks. And you should avoid using any company that gives you a free website and bills you monthly, because when you stop paying for it, you can’t keep the website.

      OPTION 3.

      THE FAMILY FRIEND

      The family friend is your niece, cousin, techy or computer-savvy friend, a close contact from school, church, etc. You go to them because you trust them, and they are an inexpensive option that gives you a level of expertise greater than your own.

      Pros

      As with the first two options, the biggest advantage is affordability. Often times, the family friend is willing to build you a website for a very small investment.

      You can get the individual attention that is unavailable when using a DIY website builder or a mega web company.

      Cons

      The risk of this option is often in the quality and potentially the loss of the friendship. When it comes to your business website, using the family friend is the oldest mistake in the book. In most cases, this ends terribly not just for you and your business, but also for your friend. You could run into the issue of reaching the end of the project and hating the design. Then you’re left with the dilemma of either wounding them with your honest disapproval or concealing it.

      In the latter case, you are stuck with a website you hate but can’t change because a friend’s feelings are on the line.

      You run the risk that they are not the experts they think and say they are (or that their mothers think and say they are).The quality of the finished product can vary greatly and in almost all cases, the nuances of programming and search engine optimization (SEO) are lost on them because they are often non-professional website developers with a day job that takes first priority.

      Budget: $500 – $1,500

      Summary

      This option is probably best for a small business owner that doesn’t trust easily but desperately needs a website. In addition, if you’re going this route, you likely have little time, budget, or the tech-savvy confidence to build one.

      If you decide to go this route, be very clear and detailed on what you are looking for. A business professional should reconsider wagering a friendship if they have the money to invest into a web design service.

      In the end, you may have to decide which one you value more – the website (and your business) or the friend. In the end, you may have to get the website designed again by a professional anyway.

      OPTION 4.

      THE EMPLOYEE

      The employee is a tech-savvy individual who already works at your company and may or may not have applicable marketing skills or website building experience.

      Sometimes, he or she is an IT professional that thinks they can just figure it out because they work with computers. More often than not, it’s a young millennial that is “techy” and needs something to occupy their time.

      Pros

      You have a built in budget. However, factoring in the employee’s hourly rate or salary, the amount of time it takes to build a website, the opportunity cost, and additional web fees, you will probably end up spending about the same amount as hiring an agency (but with much less expertise than an agency).

      Your employee often has a better understanding of your business than an outsider would, if they have worked for you for a long period of time. If your employee has the time, the skills and web expertise, you could get a really great website.

      Cons

      Building a website is a full-time project. If your employee already has full-time responsibilities in another part of your company, the website may not get built in a timely manner or the quality could suffer greatly.

      Because many business owners don’t understand the intricacies of website design, they’ll assign the website to a “tech expert” like an IT guy or a young tech-savvy employee or intern. The problem is, websites are really marketing devices, and IT people or young interns don’t usually have marketing experience.

      Budget: $1,500 – $4,500

      Summary

      If you have an employee with a solid background in web design, you may want to consider them as an option.

      But it’s important that they actually have the time and are given the freedom to build the site the way they think works best. If your employee is a developer, let them decide the best way to design it – If you want to tell them how to do it, hire an agency instead. Your employee won’t tell you when you’re wrong.

      At the very least, if you decide to work with an agency, this kind of employee would be a great point of contact or project manager for the website project. They can make sure that the agency is getting things done the way you want it and not pulling the wool over your eyes.

      An added benefit to this scenario is that they can still keep up with their normal job responsibilities, but they have the expertise to oversee the website project and make sure you get the best quality website.

      OPTION 5.

      THE FREELANCER

      The freelancer option is a wildcard. It’s practically in the name.

      Freelancers are self-proclaimed “professionals” and this may or may not be accurate. They are the riskiest of the professional options due to their unpredictable nature.

      You could get really lucky with a great, experienced web designer and win big for a relatively low cost. On the other hand, you could pay them and then realize after a month that you don’t have a site and they’re not answering their emails or returning calls.

      But both of these are rare scenarios. What most commonly happens with freelancers, is that the work is simply average in quality or is left incomplete due to insufficient time or funding.

      Pros

      They’re less expensive than a web design agency, and the quality of their work is better than DIY or mega web company sites since they will often spend more time on your project.

      They often have a small book of clients to answer to on a given day, so your project is a high priority for them. They typically have great communication and people skills since they work hard to develop relationships with clients in order to gain more projects or referrals.

      Cons

      Freelancers often started in another profession, and just picked up web design on the fly. Websites are big-ticket items for small freelancers — The prospect of a few thousand bucks for a website has made more than one graphic designer call themselves a professional website guy.

      Freelancers tend to run into the problem of selling vs producing work — they need to balance both to succeed… But when push comes to shove, they will neglect work and focus on collecting checks. And as some horror story online reviews will tell you, non-vetted freelancers (freelancers that you didn’t meet from a trusted referral) might take your money and run.

      Their work tends to look the same. They often use the same layout with different colors, logos, and images. There isn’t a lot of custom work because they have to save time and costs where they can.

      Budget: $1,500 – $4,500

      Summary

      Small business owners or solopreneurs that already have a poor looking website with a mega web company and are looking to upgrade it could benefit from the expertise of a freelance web designer.

      Just be sure to get a few trusted referrals, check their online reviews and look through their online portfolios to find the right match for your project.

      Small to medium-sized businesses with the resources to take an even more professional option that ensures a greater level of customization and quality should look at the remaining options.

      OPTION 6.

      THE WEB/FULL-STACK DEVELOPER

      A web developer may build websites on the side of their full-time corporate job or they may have left their corporate job to go out on their own.

      They typically have great website building experience, and will often have minimal overhead that may allow them to undersell a marketing agency.

      A full-stack developer is essentially a software programmer, who has the technical expertise to build not only the front-end design of a website or application, but who can also program and understands the backend of a website or application.

      Pros

      A good web developer has the technical expertise and experience to develop a functional website that performs complicated functions such as integrating with in-house Point-of-Sale systems, customized ecommerce, and more.

      Highly experienced developers often start their own business and work for themselves once they get established, so they are usually more reliable than the typical freelancer.

      Scalability. If you have planned what you want in the future for your website, a good web developer will take this into consideration as they select the technologies to use before and during the website project.

      Cons

      As web technologies are rapidly changing to be even more complex, it is difficult for a single developer to keep up their skill levels in all areas they need in order to remain competitive with marketing agencies.

      Experience levels can vary greatly and you should be wary of a web developer that is trying to pass themselves off as an expert in web marketing, graphic design, etc. Be sure to verify their experience and review their work before you sign on the dotted line.

      They work for an hourly rate and not on a per-project basis. You may find yourself knee-deep into a project only to find that their invoices keep coming for work that never seems to get completed.It is very easy for a web developer to bill for more hours than they actually work, and due to the vast technical knowledge gap between them and you as a client, they often take advantage with more billable hours.

      Budget: $5,000+

      Summary

      This option is best for a business owner that has a strong grasp on both the marketing aspect of their business, as well as a clear vision for what they want their website to look like.

      Again, you will want to get trusted referrals, read their online reviews, and review their online portfolios to see what they’ve done to ensure it matches your current and future needs.

      You will also need to decide if you want to invest more for custom web development or if a less expensive templated design will meet your needs. The price of your website project will vary based on the level of customization and the complexity of your website.

      OPTION 7.

      THE WEB MARKETING AGENCY

      Marketing agencies are professionals, not just in web design and development, but in other digital marketing services such as search engine optimization (SEO), email marketing, social media and pay-per-click advertising.

      They will have a team of highly-skilled professionals working on your project, with one point of contact as the project manager. As the client, you would have access to the best designers, developers, web content writers and SEO specialists in the market.

      In addition, agencies typically work with specialists in strategic marketing, design, programming, photography, videography, and more, so depending on what your budget is, you can get the best quality and most professional website possible.

      Agencies offer a range of simple or more highly customized website options, as they have the resources to focus on each individual experience. Thus your website should look different from any of their other clients. The pricing for each project varies based on the client’s needs and the services involved, but typically starts at around $5,000.

      Agencies can build a new website around your existing content and images or they can write new, search engine optimized content and find or create new images. They can use a third-party web host or host your site on their own secure servers.

      Similar to freelancers, web marketing agencies thrive off of a smaller portfolio of clients. Their goal is to deliver high-quality service and they live and die by client reviews and referrals, which means they care a lot about customer satisfaction and will literally bend over backwards for their clients.

      Pros

      With a web marketing agency, you get what you pay for. Your website, marketing campaigns, and client experience will be tailored to your specifications, and you will receive a higher quality final product with a price-locked guarantee.The smaller agencies don’t experience the communication disconnect that mega web companies experience, so more quality control can be expected.In addition, because of greater emphasis on communication and results to retain clients and earn referrals, they are much more eager to remedy mistakes.

      After reviewing your goals, objectives, and vision, the agency will take ownership of the project and move it forward for you, so you’re not only paying for their expertise, but also for their project management and efficiency.

      Cons

      Marketing agencies are a fairly expensive option. They charge more because they spend more time on your website than other options on this list (other than an enterprise agency).While the senior team does the marketing pitch to win the project, it is typically the junior team at an agency that does the actual work.The junior team often has less experience and a high turnover rate because interns are in and out every 3-6 months and overworked junior level employees leave for better pay or an environment where they are more highly valued.

      Budget: $5,000 – $15,000+

      Summary

      This is a great option for small to mid-size companies, who are looking to be leaders in their industry or region.

      Just as our own company name suggests, the marketing agency is for those businesses that are serious about growing to the next level.

      Hiring a marketing agency is also a good option for businesses who have had negative experiences with freelancers or the mega web company and are willing to pay more to have it done right the second or third or fourth time around.

      OPTION 8.

      THE ENTERPRISE AGENCY

      Corporate web design differs in many ways from smaller projects. Often, these sites require complex database and server configurations, data security protocols, and a lot of liaison with a corporate IT department.

      The site design must exemplify the values of the corporation and must direct users to convert (lead generation or ecommerce purchase). Enterprise agencies handle less than five clients per year and spend many months working on one project.

      They charge a minimum of $50,000 for a project, and up to $50,000 per month, with projects that can take up to a year to complete.

      Pros

      This is the top tier of professional web design. The level of web design and development skill, expertise, and web marketing experience is second to none.

      The enterprise agency will think strategically from the beginning, asking smart questions about your overarching goals and the specific numbers, outcomes, and markets/audiences you want to target.

      Cons

      The cost of building a website using an enterprise agency makes their services very exclusive. Only companies with large budgets can afford their services.

      These agencies sometimes have internal communication issues since there are many individuals involved in each project. Then factor in the external communications across several corporate departments, and you can see why these projects can take up to a year to complete.

      Budget: $50,000 per project+

      Summary

      The enterprise agency serves large corporations and startups with investment capital with large budgets that require websites with heavy functionality.

      If you work for a corporation that desires a fully customized, highly secure, built-from-scratch website with hundreds or even thousands of pages that get extremely high levels of web traffic, then the enterprise agency is the right choice for you.

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        MOBILE FRIENDLY CONTENT MARKETING

        5 TIPS FOR MOBILE FRIENDLY CONTENT MARKETING

        ANDREW LOWEN

        5 TIPS FOR MOBILE FRIENDLY CONTENT MARKETING

        If you are like the majority of American adults, you spend far more time on your mobile device than on your desktop or even your laptop. Many users find the convenience of a smartphone is addicting, using their phones to browse for information on-the-go, scour social media, look for deals, play games and get directions. Having all of these tools on one tablet or smartphone has even increased the total time spent on screen-based activities as users rely on their mobile devices more and more.

        And, where the crowds go, marketers are sure to follow. Companies have found that it is increasingly important to optimize their content for mobile devices, since the majority of their users will likely be on a smaller phone or tablet screen. Nearly half of users expect content to load quickly and look good on whatever screen they are using, and about 40% of users will abandon a page after waiting just 3 seconds for a page to load. But, brands that aren’t mobile optimized will likely suffer from more than one or two dropped leads; 79% of shoppers report they will go to a competitor after a poor experience and 44% say they warn their friends and family about bad experiences they’ve had online.

        Here are five ways to better address mobile users with your mobile marketing content.

        1. THINK SMALL SCREEN

        You will want to boil down your content as much as possible and design your graphics for the limited size of mobile devices. In order to get mobile users to engage with your content, you need to update your site with a mobile-friendly responsive web design.

        2. RESPOND TO USER’S ACTIVITY

        Responsive storytelling uses the device of your viewer to adjust content to better fit their situation. You might have content customized based on the user’s location, browser, device type, past activity on your site, selection of keywords or other contextual clues.

        3. UTILIZE MOBILE-SPECIFIC CHANNELS

        There are various platforms that are mobile-specific in nature. SMS texting through a mass texting service can help reach users with messages that are sure to be seen. Brands can also utilize mobile payment platforms or in-app messaging to reach users directly on their devices. A multi-channel approach with marketing automation will help a brand take advantage of the many opportunities presented with mobile activity.

        4. ADJUST YOUR CTAS

        As you adjust your design to fit mobile, you will want to adjust your CTAs as well by auditing your website’s SEO. Use larger buttons with mobile-specific action prompts (such as “call now” buttons that enable dialing or directions links to get them to your location through their phone GPS). Simplify the hoop-jumping and use as few steps as possible to get users to the intended goal to ensure fewer loading times. Use smart lead capture forms that reduce the number of fields to as few as possible by tracking what information you already have about a given lead.

        5. CONSIDER THE IMPACT

        Most importantly, be careful to avoid wasting a user’s time on mobile by carefully analyzing the combination of your various SEO marketing campaigns. Look at mobile marketing as a privilege – you have unprecedented access to your consumer base and should be careful not to abuse that opportunity.

        Author Biography

        Sophorn Chhay

        Sophorn is the marketing guy at Trumpia, the most complete SMS software with mass sms messaging, smart targeting and automation. Jumpstart your business by grabbing your free copy of his powerful Mobile Marketing Success Kit.

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          AFFORDABLE LOCK & KEY

          AFFORDABLE LOCK & KEY

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          Affordable Lock & Key came to Next Level Web through a referral for a website refresh and SEO marketing services.

          Custom WordPress Design

          Responsive Design

          Graphic Design

          Content Development

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          Their primary goal was to get positive ROI from their marketing dollars. They were concerned that 90% of their advertising budget was being spent on 10% of their lead gen, and wanted to change that. They were especially interested in Search Engine Optimization and receiving leads from their local service area.

          Next Level Web built the website in WordPress. We configured the design to focus on showing prospective clients social proof and clear calls to action that produced qualified phone calls and e-mails. The prime focus for a website like this is on grabbing customer attention and showing them an offer too good to pass up.

          We began monthly Search Engine Optimization (SEO) to improve the website’s local presence and visibility in their service area. After roughly 6 months of work, the phone calls and e-mails came pouring in. Their best months result in nearly 60 closed sales from qualified web leads, producing over 1,000% ROI from their SEO services.

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            CARDINAL POINT CAPTAINS

            CARDINAL POINT CAPTAINS

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            Cardinal Point Captains was referred to Next Level Web by one of our clients for website design.

            Custom WordPress Design

            Responsive Design

            Graphic Design

            Content Development

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            Their goal for this project was to develop a polished “second look” website that would serve as a trust-builder for their prospective clients to reference after meetings. They do a lot of business via government and military contracts, so they wanted a website that would aid in building trust and showcase their experience to these types of entities.

            Next Level Web provided custom graphic design concepts for their review and provided several revisions until they had a concept that they liked. We then turned the concept into a custom WordPress website. We built the system to allow for select employees to change content and add pages as desired. We also provided a customized mobile and tablet experience that would showcase their company in the best possible light to prospective clients.

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              7TH WAVE REALTY

              7TH WAVE REALTY

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              Customized WordPress Theme

              Responsive Design

              Website Hosting & Maintenance

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              7th Wave Realty, a former client that had a great experience the first time around, came to Next Level Web to design a website for their new company. Their goal was to develop a client-facing website that served as a great “second look” for after initial client consultations and for client referrals. They wanted the website to list their current properties for sale and to allow clients to search through the MLS Listings in a visually pleasing way.

              Next Level Web developed a WordPress website design from a Theme in order to pack a lot of great functionality into a financially responsible price. We automated the connection to their MLS Listings, and the website automatically updates itself as they add or remove properties from their MLS database. We also added several functional tools such as a mortgage calculator, a customized property search function, and custom pages for each agent.

              7th Wave Realty is a great example of high-end functionality and visual appeal on a budget.

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                HOTBODIES RACING

                HOTBODIES RACING

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                Hotbodies Racing directly contacted Next Level Web for a website development project.

                Custom WordPress Design

                Responsive Design

                E-Commerce

                Custom E-Commerce Development

                Search Engine Optimization (SEO)

                Pay-Per-Click Campaign (PPC)

                Website Hosting & Maintenance

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                Their goals were to revamp their website with a responsive online presence while maintaining their current search rankings, as they receive nearly three quarters of all their website traffic via SEO. They had a specific look that they wanted for the website which was delivered ahead of time, and required that the website development project look as close to their designs as possible. They also wanted a pay-per-click campaign to drive additional buying customers to the website. And lastly, they wanted to be able to edit the website.

                Next Level Web designed their website in WordPress and developed their e-Commerce system using WooCommerce. The system organized hundreds of products with many variables like color, size, and style. Each product page is highly customized with video and PDF installation instructions unique to each product, benefit information, and more. Overall, the website has a high visual impact along with strong calls to action and easy navigation in order to encourage more customers to buy.

                We set up an intricate system of 301 redirects to forward their old website’s URLs to the new locations in order to preserve their rankings in major search engines like Google, Yahoo, and Bing. Each page and each product is properly optimized for SEO. In addition, a Google shopping feed was created to list their products for their Pay-Per-Click campaign.

                Hotbodies Racing sees between 35,000 – 100,000 unique website visitors each month, which is managed through Next Level Web’s hosting services. Lastly, a maintenance agreement was put into effect to support the constant updates and changes by Hotbodies Racing’s staff to products, special offers, and pages on their website.

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                  911 CARPET CARE

                  911 CARPET CARE

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                  911 Carpet Care is a carpet, tile & grout, upholstery, and stone cleaning company based in Menifee, CA.

                  Customized WordPress Theme

                  Responsive Design

                  Website Hosting & Maintenance

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                  Their goal was to create a professional look that would serve to support their referral marketing efforts as well as to enhance their image for their word-of-mouth customers.

                  Next Level Web developed a WordPress website from scratch in order to get a crisp, responsive performance that loaded quickly for SEO purposes. We optimized the website with proper keyword structure and optimized meta tags for accurate search engine placement. We also began monthly Search Engine Optimization marketing to increase their relevance in search engines for terms related to their profession & location.

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                    PRIMAL CRAVINGS

                    PRIMAL CRAVINGS

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                    Customized WordPress Theme

                    Responsive Design

                    Ecommerce Development

                    Customized Recurring Billing for Subscription-based Products

                    Website Hosting & Maintenance

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                    Primal Cravings came to Next Level Web based on a referral from a former client. Their goals were to redesign their website with a more professional look and consolidate functionality to avoid paying high merchant fees for using multiple systems that enabled their recurring subscription-based ordering process online.

                    Next Level Web designed their website using a WordPress theme in order to save cost and focus on their functional needs. We developed a system using a customized subscription plug-in that integrated with their Authorize.net merchant payment gateway, and developed an up-sell system to earn up to 6 times the revenue per initial sale compared to the old site.

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